Privacy Policy
FieldGrid Technologies, Inc. (“FieldGrid,” “we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our website at https://fieldgrid.io (“Site”), our mobile application (“App”), and all related products, tools, dashboards, AI powered features, and services we provide (collectively, the “Service”).
By accessing or using our Service, you consent to the practices described in this Privacy Policy and agree to our Terms of Use.
Website chat: opening Ask Alex sends the FieldGrid team a chat-start notification in Discord containing a random chat reference, the page and the time. General chat questions stay in your browser. If you submit an escalation, the name, reply email and issue details you enter are sent to our team’s Discord support channel. A session cookie prevents duplicate notifications; temporary, keyed IP hashes limit abuse. Please do not submit passwords, payment details or sensitive project information through chat.
1. Information We Collect
We collect two types of information: Personal Information and Non-Personal Information.
A. Personal Information
This includes information that can identify you or your employer, such as:
- Full name, email address, phone number
- Company name, job title, and project information
- Login credentials (stored in encrypted form)
- Uploaded data (documents, images, videos, job notes, reports)
- GPS/location information when using field features
- Device information when using the mobile app
Users provide this information when registering, logging in, scheduling demos, submitting forms, using mobile field features, or uploading project data.
B. Non-Personal Information
This includes data that does not personally identify you:
- Browser type, device type, operating system
- IP address (anonymized where legally required)
- Usage statistics, pages visited, clicks, navigation patterns
- Crash logs, performance metrics
- Cookies and tracking data
- AI interaction logs (anonymized unless tied to user account activity)
2. Information Collected Automatically
FieldGrid automatically collects technical and analytical data to improve product performance, including:
- The URL you came from
- Time and duration of use
- Features accessed
- Files uploaded
- In-app behavior for analytics
- Cookie identifiers
- Mobile device identifiers
We use both session cookies (expire when you close your browser) and persistent cookies (remain until cleared) to:
- Maintain login sessions
- Store user preferences
- Improve product experience
- Enable AI-powered features
3. Account Registration Data
To use FieldGrid, users must create an account. We collect:
- Name
- Password
- Company details
By registering, you authorize FieldGrid to collect and store this information.
4. Children’s Privacy
FieldGrid is not intended for use by individuals under 13.
We do not knowingly collect information from children under 13.
If you believe such data has been collected, contact us at legal@fieldgrid.io, and we will delete it.
5. How We Use Your Information
We use Personal and Non-Personal Information to:
- Provide access to FieldGrid’s platform
- Enable field-to-office communication
- Deliver AI-generated insights, summaries, troubleshooting support, and documentation
- Improve and optimize the Service
- Process payments and subscriptions
- Send alerts, notifications, updates, and support messages
- Enhance safety, security, and fraud prevention
- Conduct analytics and product research
- Comply with legal obligations
We do not sell or rent your Personal Information.
6. How We Share Information
We may share your information only in these situations:
A. Service Providers
With trusted third-party vendors who support:
- Hosting and cloud storage (AWS, Firebase, etc.)
- Email and communication tools
- Analytics and performance monitoring
- Payment processors
- AI-powered services used to generate content
These partners may only use your data as instructed by FieldGrid.
B. Legal Compliance
We may disclose information if necessary to:
- Respond to legal processes
- Comply with government requests
- Investigate policy violations
- Protect FieldGrid, our users, or the public
C. Business Transfers
If FieldGrid is involved in a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. You will be notified if this occurs.
D. Non-Personal Information
We may share anonymized or aggregated data for analytics, research, or business reporting.
7. Data Security
We use industry-standard security measures to protect your data, including:
- Encryption at rest and in transit
- Multi-factor authentication (MFA)
- Firewalls and access controls
- Secure cloud infrastructure
- Regular audits and monitoring
No method of transmission is 100% secure. By using the Service, you acknowledge these risks.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate information
- Delete your account or data
- Restrict processing
- Download/export your data
- Opt out of marketing emails
You can manage email preferences at any time by clicking Unsubscribe or adjusting your account settings.
9. Account Deletion Policy
FieldGrid respects your right to control your personal data, including the ability to permanently delete your account and associated information.
A. How to Request Account Deletion
You may request deletion of your account at any time through any of the following methods:
- In-App: Navigate to Settings > Account > Delete Account and follow the on-screen prompts.
- By Email: Send a deletion request to support@fieldgrid.io from the email address associated with your account. Include your full name and company name in the request.
- By Website: Submit a request through the Contact/Support form at https://fieldgrid.io.
B. What Happens When You Delete Your Account
Upon receiving a verified deletion request, FieldGrid will:
- Deactivate your account within 3 business days of the verified request.
- Permanently delete your personal information from our active systems within 30 days.
- Remove all associated data including profile details, uploaded files, job records, and project data tied exclusively to your account.
C. Data We May Retain
Certain data may be retained beyond the deletion period where required or permitted by law, including:
- Transaction and billing records required for tax, accounting, or legal compliance purposes.
- Anonymized or aggregated data that cannot be linked back to you individually.
- Information necessary to resolve active disputes, enforce agreements, or comply with legal obligations.
- Backup copies, which will be purged during our standard backup rotation cycle within 90 days.
D. Team and Organization Accounts
If you are a member of a company or team account on FieldGrid, please note:
- Individual team members may request deletion of their personal profile. However, data tied to company projects, jobs, or workflows may remain accessible to the account administrator.
- Account administrators (Owner/Founder role) must contact support@fieldgrid.io to request full organizational account deletion.
- Deleting an organization account will remove all associated team members, project data, and records permanently.
E. Confirmation
Once your account has been successfully deleted, you will receive a confirmation email to your registered address. If you do not receive confirmation within 5 business days of your request, please follow up at legal@fieldgrid.io.
10. Third-Party Links & Integrations
FieldGrid may connect with third-party tools such as:
- Google Drive
- Microsoft Teams
- Slack
- Dropbox
- Project management tools
- Mapping tools
- External AI systems
We are not responsible for how third parties handle your data. Their privacy policies apply.
11. Changes to This Policy
FieldGrid may update this Policy periodically. Significant changes will be announced via:
- Email to registered users
- Notice on the website or app
Changes take effect immediately unless stated otherwise.
12. Contact Us
For questions or concerns, contact us at:
FieldGrid Technologies, Inc.
Email: legal@fieldgrid.io
Website: https://fieldgrid.io